- ONLINE BACKUP
- DISASTER RECOVERY
- CASE STUDIES
- PARTNERS & RESELLERS
- SUPPORT & ENQUIRY
Pantropic Online Pte Ltd (“Pantropic”) is a Singapore based I.T. company specializing in data protection and disaster recovery. Pantropic also owns and operates the ATEGO® suite of online backup and recovery managed services. This policy describes how we manage the personal data we hold in compliance with the regulations in the Personal Data Protection Act (“PDPA”) of Singapore.
Personal Data we may collect, use, and hold include but are not limited to your:
The ways in which we may collect your personal data include, but are not limited to, your direct or indirect interaction with us personally or digitally during the course of:
In general, we may collect, use, and hold your personal data:
We only collect and use Personal Data for abovementioned purposes which you have consented to and for which we have been authorized. If we need to use your Personal Data for any purpose which you have not previously consented to, we would seek your consent prior to using your Personal Data for the new purpose.
Pantropic does not sell or rent Personal Data that we collect from individuals, including our website visitors. In the course of, or in connection with, providing or proposing our products and services to our customers and prospective customers, we may disclose, share and transfer Personal Data to the following parties for the following purposes:
Where Personal Data is transferred overseas we will ensure that such transfer is in compliance with the PDPA and this Policy or is permitted under applicable data protection and privacy laws and regulations.
Pantropic requires that the parties, including service providers, to whom we transfer Personal Data implement adequate levels of protection in order to protect Personal Data. We also require that these parties only process Personal Data strictly for purposes for which we engage them, or with other purposes for which consent has been sought and obtained.
In addition, we would disclose Personal Data in the following circumstances:
Pantropic has appointed a Data Protection Officer (“DPO”) who oversees the management of Personal Data, in compliance with the PDPA. We also employ a range of technological, physical, and policy based security measures to protect against the accidental or unauthorized access, collection, use, disclosure, copying, modification, disposal, and deletion of Personal Data.
Notwithstanding the above security measures, it is not possible for Pantropic to perfectly secure your Personal Data from cyber-attacks, such as hacking, spyware and viruses. As such, you will not hold us liable for any unauthorized disclosure, loss or destruction of your Personal Data arising from such risks.
Pantropic only retains Personal Data for as long as the retention is required for the purposes for which it was collected, the purposes described in this Policy, and for our business and legal purposes. Generally, we do not retain Personal Data for a period of longer than 10 years after the original purposes for which the Personal Data was collected have ceased to be applicable, unless otherwise required by law or other mandatory directions by court or government authorities or for purposes of legal proceedings or other similar proceedings or investigations.
For unsuccessful job applicants, Pantropic will retain your Personal Data for no longer than 1 year for the purposes of evaluating your suitability for future job openings within Pantropic, unless you inform us otherwise.
If you have any questions or comments about this Policy, or if you are a job applicant and wish to inform us that you do not wish for Pantropic to retain your personal data for the purposes of evaluating your suitability for future job openings, you may contact our Data Protection Officer:
Email address: firstname.lastname@example.org
Mailing address: Data Protection Officer
Pantropic Online Pte Ltd
261 Waterloo Street
#04-27 Waterloo Centre
Pantropic takes reasonable measures to ensure that the Personal Data we collect about individuals are accurate and complete. If there is a change, update, or correction that should be made to your Personal Data held by us, please write to us and provide us with the following details:
You may send your requests to our Data Protection Officer at the contact details listed in above.
We will endeavour to acknowledge the receipt of your request within 3 working days after the date of receipt of your request if it is sent by e-mail, or within 7 days after the date of receipt of your request if it is sent by post. We will contact you if we require supporting documentation to process your request.
Circumstances where we will not update or correct Personal Data include:
To the extent required by the PDPA, you may request from Pantropic information in regards to what Personal Data of yours we have and how we have used and shared your Personal Data during the last one year before the date of your request.
To the extent required by the PDPA, you may choose to withdraw your consent to Pantropic’s use, collection, sharing or processing of your Personal Data at any time. Please understand that your withdrawal of your consent to our use of your Personal Data may affect our provision of products and services to you or our business dealings with you, depending on the nature of your relationship with us.
Kindly, send your request for information or withdrawal of consent to our DPO at the address given above.
We may change or update portions of this Policy at any time and without prior notice to you. Please review this Policy from time to time so you are aware of any changes or updates to the notice. We will indicate the effective date of the notice. If you do not agree with any of the changes or updates to the Policy, you have the option of withdrawing your consent to our collection, use, disclosure and processing of your Personal Data.
Effective date: 16 February 2015